a) Listen and read the sentences below. Which belong to the receptionist/to the customer? What are they talking about? Listen and check.
R: Hello, Theatre Royal Haymarket. How can I help you?
C: Hello. I’d like to book some theatre tickets, please.
R: Certainly. Which play would you like to see?
C: ‘Hamlet’, on Friday the 21st.
R: OK. How many seats would you like?
C: Two seats, please.
R: Fine ... There are available seats in the fourth row, near the front, which cost £30 each, and some nearer the centre ... £25 each. Which would you like?
C: Mmmm ... The ones near the centre, I think.
R: So, two seats in row 11 ... Friday the 21st ... That comes to a total of £50. How would you like to pay?
C: Can I pay by credit card?
R: Certainly. Just give me the number and the expiry date.
C: 3959 3854 1104 9455. Expires this March.
R: And your name?
C: Mark Darcy.
R: Thank you, Mr Darcy. You can collect your tickets at the theatre on Wednesday at 7pm. The performance starts at 8 pm. Enjoy the show.
C: Thank you very much.
Booking theatre tickets
• How can I help you?
• I’d like to book some theatre tickets, please.
• Which play would you like to see?
• How many seats would you like?
• Can I pay by credit card?
• How would you like to pay?
• The ones near the centre, I think.
b) Close your books and try to remember as many sentences as possible.