Listening for specific information
• Direct Ss' attention to the form. Elicit/Explain
what a 24-hour Help line is (a number you can
call at any time of day or night to get help
with a problem).
• Play the recording. Ss listen and fill in the gaps.
• Check Ss' answers.
1 Smythe 4 3
2 visitors 5 diary
3 rubbish 6 the police
Volunteer: Hello. ‘Neighbours From Hell' help line. Who's
Woman: My name is Mary Smythe.
Volunteer: Mary Smith?
Woman: No, Smythe. It's S-M-Y-T-H-E.
Volunteer: Ok, Mrs. Smythe. How may I help you?
Woman: Well, I've been having some serious problems
with my new neighbours and I just don't know what to do.
Volunteer: What kind of problems?
Woman: Well, my main complaint is that they are so
noisy. They play their music full blast and always have
lots of visitors coming round to their house and making
a lot of noise. There is so much noise that I can't sleep
at night, and I can't work during the day. I can't even
watch TV quietly in my own home!
Volunteer: I see. Any other complaints?
Woman: Unfortunately, yes. Lots of rubbish has also
appeared in my back garden recently. I'm sure they have
been throwing it there. It looks so untidy! What can I do?
Volunteer: How long has this been going on?
Woman: For about three months now.
Volunteer: Have you tried talking to them and explaining how you feel?
Woman: Yes, I spoke to them the first week they moved
in and explained that this was a quiet neighbourhood,
but they just laughed.
Volunteer: Well then, I suggest you do the following.
Write down the dates, times and causes of the noise
and any other trouble in a diary. If you can't resolve
the problem in a friendly way, you may need to involve
the police and the more information you have, the
Woman: Ok. I'll start doing that right away.
Volunteer: And please call us any time. We are there to
support and help in any way we can.
Woman: Thank you very much.