Listen and read. What is Mrs Brown’s, Jane’s problem?
A
David: Hello, Power Masters.
Mrs Brown: Hello, can I speak to David, please?
David: Speaking.
Mrs Brown: David, hi. This is Helen Brown.
David: Oh, hello Mrs Brown. What can I do for you?
Mrs Brown: Well, I have no electricity in my house. I’m in the dark.
David: Right. I’ll come over and have a look.
Mrs Brown: Thank you.
B
Jane: Good evening. Could I speak to Mr Campbell, please?
Mr Campbell: Mr Campbell speaking.
Jane: Mr Campbell, this is Jane from the Warren Avenue flat.
Mr Campbell: Hi, Jane. What’s up?
Jane: Well, there’s a problem with the flat. The heating doesn’t work.
Mr Campbell: Right. I’ll send the plumber over.
Jane: Thank you.
